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Support

Ask Aluma support for help.

Use this page for account access issues, broken workflows, integration problems, billing questions, and privacy-related support. The request goes straight to support@meetaluma.com.

Email support directlyPrivacy policy

Account and access help

Sign-in trouble, invite issues, password recovery, and role-routing questions belong here.

Workflow and bug support

Tell us when a booking flow, session workflow, integration, or page behavior is failing.

Privacy and trust questions

Use support for privacy questions, data requests, or anything that needs a human response.

Two people reviewing notes together in a calm care setting.

Best for

Access, product, and privacy support

Reply path

We reply to the email you provide

Boundary

Not for emergency or crisis use

Send request
Tell us what is happening.
The more concrete the message, the faster support can act. Include what you expected, what happened instead, and any account or practice context that helps us locate the issue.

This is not required. Add it only if the issue is tied to a specific practice, client relationship, workspace, or account.

Do not include emergency or crisis information here. This form is for product support, not urgent care.

What helps support move fast

Share the page or workflow where the issue happened.

Explain what you expected and what happened instead.

Include any practice, client, or integration context that matters.

For privacy requests, say exactly which right or concern you are raising.

Response expectations

Support requests are handled by email, not live chat.

Replies come back to the address you submit in the form.

Privacy-related requests may require identity verification before action is taken.

Urgent safety or medical issues should use the appropriate emergency or practitioner channel, not this form.

Direct email still works

If you already have the details gathered, email support directly and we will pick it up there.

support@meetaluma.com