The terms for using Aluma.

By using Aluma, a practitioner or client agrees to use the product only for legitimate account, relationship, scheduling, and care-workflow purposes connected to the service as it is offered.

Accounts must be used by the person or organization they were created for, and users are responsible for activity that happens through their own credentials.

Practitioners are responsible for the lawfulness of the information they upload, the permissions and consents they rely on, the review of AI-assisted outputs, and the professional decisions they make inside or outside the product.

Aluma supports clinical and wellness operations, but it does not replace practitioner judgment, licensing obligations, documentation standards, safeguarding duties, or informed-consent requirements.

Clients may use Aluma to access relationship-linked workspaces, session information, Journey Maps, booking flows, and profile information made available through their practitioner relationship.

Client access does not create emergency support, crisis response, or always-available practitioner communication.

Users must not misuse the service to upload unlawful content, attempt unauthorized access, interfere with platform security, scrape or reverse engineer private data, impersonate another person, or use Aluma as an advertising or spam channel.

AI-generated notes, summaries, and client-facing materials may be incomplete, incorrect, or operationally unsuitable without human review. Practitioners are expected to review outputs before relying on them.

Connected services such as Google Calendar and Zoom are third-party systems with their own availability, policies, and outage conditions. Aluma cannot guarantee uninterrupted behavior from those providers.

Aluma may evolve, restrict, suspend, or remove features where necessary for product integrity, legal compliance, security, maintenance, or misuse prevention.

Access may also be limited or suspended where account behavior creates operational, security, or legal risk.

Aluma is not an emergency service and must not be used as a crisis line, urgent medical channel, or substitute for immediate safeguarding or emergency intervention.